Frequently Asked Questions

Why does my water meter have to be replaced?

The typical life of a meter is up to 20 years, and they eventually need to be replaced. Also, advances in metering technology make it easier and more efficient to obtain readings.

Do I have to pay for the meter?

There is no charge for the water meter or the replacement of the meter.

What do I do if I get a high water bill?

Your water bill reflects household consumption. However, it is recommended that you check your inside plumbing for any potential leaks (i.e. - running toilets or dripping taps.)

Who is responsible to maintaining the meter?

The City of St. Albert Utilities Department is responsible for any future water meter maintenance, provided you, the owner, take reasonable precaution to prevent any damage to it. It is illegal to tamper with the water meter.

How do I know the water meter reading is accurate?

The water meters are factory tested and exceed the standards for accuracy set by the American Water Works Association.

Who do I contact in an emergency situation?

For water meter related emergencies, please call 1-800-667-4387. For all other water related emergencies, contact 780-459-1557.

Can I install the meter myself?

As part of the metering contract, you (or anyone in your household) are not allowed to install your own meter, even if the individual is a licensed plumber. Neptune is responsible for performing all installations.

How can I read the new water meter?

What happens with the readings that are collected by the water meters?

Water meter readings are collected by water meters under the authority of section 33 of the Freedom of Information and Protection of Privacy Act (FOIP) and are managed in accordance with the provisions of FOIP. This information will be used for billing purposes only with the City of St. Albert. If you have any questions about the collection, use or disclosure of your water meter reading, please contact Utilities Water Services at or call 780-459-1520.

How do water meters help conserve water?

Water meters make people aware about their water use:
When people are charged for their actual measured use, they tend not to waste it, thereby reducing their overall water consumption.

Water meters help identify leaks:
Leaks can constitute a significant portion of a utility’s water consumption.

Why is conserving water important?

Conserving water saves money for all of us!
The need for upgrades or new infrastructure to deliver and treat water can potentially be delayed or eliminated. It also means less water goes to treatment facilities, saving energy and money.

Conserving water leads to energy conservation!
Energy is used more efficiently because less energy is required to heat water and pump potable water and wastewater.

Conserving water is environmentally friendly!
Reducing water use helps to preserve and protect the habitat of fish and wildlife.

Water Conservation Tips

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Last edited: January 14, 2020